We are currently in the process of relocating our repair center from our California location to North Carolina.
Our team may not be able to answer the phone as readily as we have in the past due to this transition. If you have any questions regarding the status of your tool please contact us using: https://www.powerprobe.com/na/en/contact
Due to our current relocation process, there may be a longer than usual delay in getting your tool repair/warranty fulfilled. We are working as diligently as possible to be able to provide the best service we can. Your patience and understanding are appreciated.
Power Probe products undergo a strict quality control inspection for workmanship, function, and safety before leaving the factory. From the date of purchase, we will warranty/ repair Power Probe products for one (1) year against defects in parts and workmanship. All repairs due to misuse will be charged a fee not to exceed the cost of the tool. All warranty units must be accompanied by a copy of the original sale receipt.
Any tool that is past the one (1) year manufacturer warranty will be treated as a repair request. Any tools that are not accompanied by proof of purchase will also be subject to repair costs.
If the tool has been returned to Power Probe and is functioning normally or was working improperly due to the tool being placed in the incorrect mode (if applicable), it will be the responsibility of the end user for all shipping and bench testing costs.
If the repair customer declines any repairs to be made to the tool, the customer is responsible for shipping costs to have the tool returned. If the customer refuses to provide payment for any repairs or shipment, the tool will be considered forfeited by the customer.
Where do I send my tool for repair?
Power Probe Group, Inc.
6509 Northpark Blvd Unit 400,
Charlotte, NC 28216 USA
What do I include in the package?
Include your full name, phone number, copy of the proof of purchase, return address and a good email to update you with information regarding your tool. (Do not send the case or any accessories no probe tips no clips)